Process Alignment or ERP Customisation: Is There a Unique Answer?

摘要: The business process re-engineering phase is recognised as a crucial step of an ERP implementation, supposed to make possible the mapping between company activity and standard processes. Implementing processes included in indeed considered literature major condition success implementation. Moreover, these processes, defined after multiple implementations various sectors, are often seen “best practices” allowing one increase performance, providing powerful tool for change management. On other hand, many authors point out difficulties adoption such external question knowing whether may lead competitive advantage becoming widely addressed. In spite its inconveniences, customisation package by solution both issues.