The future of service: The power of emotion in human-robot interaction
作者： Stephanie Hui-Wen Chuah , Joanne Yu
DOI: 10.1016/J.JRETCONSER.2021.102551
关键词:
摘要: … To detect the affective states embedded in the comments, this study employed a lexicon-based sentiment analysis with the incorporation of the Vader algorithm. The Vader …
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