Towards a third generation of quality management : Searching for a theoretical re-conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

摘要: Purpose – The purpose of this paper is to provide an analysis the changes that have occurred in Quality Management demonstrate a generational change has occurred. It then seeks establish firm theoretical basis for identified change.Design/methodology/approach and critique quality management, stakeholder management literature undertaken identify emergent trends themes. By questioning basic assumptions underpinning these themes been re‐conceptualised into model authors believe helps with interpretation explanation.Findings findings are notion quality, which around more than century, appears be moving new phase. Having commenced as object‐oriented measurement control device focusing on output (of either product or service), it experienced profound expansion reorientation now encompass ove...