Virtual customer sales and service center and method

摘要: A virtual customer sales and service center is disclosed that connects a to access resource through any method at time from location. The includes resources which can both meet needs also acquire retrieve information during contact, computer telephony system for gathering interaction data associated with the rule based routing identifying best suited handle call switch contact identified employee. database an employee profile are included, wherein as having skill corresponding type of ascertained retrieved information. context manager plurality providers provided. coordinates appropriate provider provides complete transaction interfaces system. quality included integrating aiding in management physical locations single center.