Classified on-line chat
作者： Patrick Mcerlean
DOI:
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摘要: The invention relates to a control module for use in a computer chat system which includes one or more customer chat clients; agent and chat server arranged establish an on-line conference between at least customer client at agent chat client, by said clients may exchange messages rendering respective client users. is so that messages received from customers are classified determine the nature of the message then allocated agent who has skill capability deal with part of message. Further queries made in the same session also undergo classification may be different agent. preferred arrangement such change to another seamless point view the customer.
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