Quality practices in travel agencies: A mediating factor in non-financial indicators of advanced information systems
作者： Jordi Perramon , Llorenç Bagur-Femenias , Oriol Amat
DOI: 10.1108/IMDS-04-2015-0133
关键词:
摘要: Purpose – The purpose of this paper is to examine the motivations for adoption quality management practices (QMPs) and effects exerted by advanced information systems (AMIS) as mediating factors in a sector consisting highly competitive companies with high mortality rate recent years: travel agencies. Design/methodology/approach results were based on survey completed 185 agencies less than 50 employees, covering over 5 per cent SME Spain. Structural equation modelling was used analyse links between studied dimensions. Findings findings indicate that QMPs have positive, direct influence AMIS has impact financial performance. suggest policies facilitate greater use indicators but not non-financial indicators, where key better business performance lies. Originality/value Therefo...
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