An interview analysis of coordination behaviours in Out-of-Hours secondary care.

摘要: Abstract This paper seeks to elicit and structure the factors that shape execution and, in particular, coordination of work Out Hours care. Evenings weekends UK hospitals are managed by specific (OoH) care arrangements, associated technology. Managing within constraints staff availability demands is a key concern for both patient wellbeing, yet has received little attention from healthcare human factors. A study sixteen clinical used Critical Decision Method understand how coordinated criteria applied roles managing OoH The analysis identified ten types decision that, turn, underpinned three adaptive behaviour – pre-emption, information augmentation self-organisation were crucial effective performance These behaviours explain manage task placed on them, individually as team.