The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

摘要: Part I: An Executive Overview of Six Sigma. Chapter 1: A Powerful Strategy for Sustained Success. 2: Key Concepts the Sigma System. 3: Why Is Succeeding Where Total Quality "Failed"? 4: Applying to Service and Manufacturing. 5: The Roadmap. II: Gearing Up Adapting Your Organization. 6: Right Us Now? 7: How Should We Start Our Efforts? 8: Politics Sigma: Preparing Leaders Launch Guide Effort. 9: Black Belts Other Roles. 10: Training Organization III: Implementing Roadmap Tools. 12: Identifying Core Processes Customers (Roadmap Step 1). 13: Defining Customer Requirements 2). 14: Measuring Current Performance 3). 15: Process Improvement 4). 16: 4A). 17: Expanding & Integrating System 5). 18: Advanced Tools: Overview. Conclusion: Twelve Keys