Information sharing in major events

摘要: This thesis argues that information sharing is crucial for creating and maintaining shared situational awareness in the context of routine operation incident management at major events. Information are needed controlling coordinating individuals from police, fire, rescue, voluntary groups, organisers public, who were typically linked together this naturalistic context. The research thus focuses on investigating how influences awareness, what motivates tools used to mediate control sharing. Activity theory utilised as a conceptual framework an analytical tool portray motivated activity directed awareness. Recognising multi-voiced context, was founded upon qualitative interpretive paradigm. Review organisational documentation, observation current practices interviews employed collect concerts baseball matches Mexico. Data collected transcribed verbatim open, axial selective coding approach analyse data. Themes elements recognised uncover links light contextual features make sense relationships between them. From those relationships, surface credibility normative altruism motivations abstract proposed contributions knowledge. In addition, Situational Awareness Modes Incident Management (SAMIM) model frame exhibit necessity be aware diverse situations Moreover, findings have practical implications concerning development adequate protocols managing incidents; improvement material tools; training tune coordination serving responders, including public. can done through practice exercises simulated