System and method of categorizing communications
作者： Jeffrey A. Gallino , Frank Salinas , Scott A. Kendrick , Michael C. Dwyer , Shaoyu Xue
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摘要: A system and method of categorizing communications involves evaluating one or more portions a communication. Systems include language module structured to analyze the communication for at least characteristic non-word symbol within text communication, an acoustic analysis characteristic, determination determine category label associate with using symbol, characteristic.
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