COMPUTER-IMPLEMENTED METHOD OF FORWARDING CALLS, PREDICTIVE DIALER SYSTEM AND DATABASE

摘要: An improved predictive dialer system and method that dials telephone numbers connects answered calls to available agents monitors an active call between agent a client using speech recognition. In the call, recognition searches for occurrence of at least one key phrase indicates intention termination call; upon phrase, predicts remaining time period until will be terminated. Based on predicted period, during or determines point initiating new initiates determined time.