作者: Steven W. Macbeth , Mary P. Czerwinski , Nuria M. Oliver , Roland L. Fernandez , Desney S. Tan
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摘要: A unique monitoring system and method is provided that involves user activity in order to facilitate managing optimizing the utilization of various resources. In particular, can monitor activity, detect when users need assistance with their specific activities, identify at least one other assist them. Assistance be form answering questions, providing guidance as completes or completing such case taking on an assigned activity. addition, aggregate data across and/or devices. As a result, problems templates activities themselves more readily identified, performance compared, communicate exchange information regarding similar experiences. Furthermore, synchronicity time-sensitive scheduling between facilitated improved overall.