Customer value co-creation and employee silence: Emotional intelligence as explanatory mechanism
作者： Evans Asante Boadi , Zheng He , Eric Kofi Boadi , Samuel Antwi , Joy Say
DOI: 10.1016/J.IJHM.2020.102646
关键词:
摘要: … interpreted by employees as denial of their voice can result in silence as coping strategy by … which the results of this study show that is unethical coping behaviour to withhold genuine …
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