Method and system for proactively providing troubleshooting information
作者： Syam S. Suri , Subrahmanyeswara R. Nekkalapudi , Charles E. Bracy
DOI:
关键词:
摘要: An approach is provided for collecting a plurality of life cycle events relating to one or more customer premise devices associated with user account, the combination thereof, analyzing determine potential service issue devices, and generating notification based on analysis proactively provide troubleshooting resolve issue.
lens.org 参考文章(11)
John Robert McCanuel, Hossein Eslambolchi, Roger Aboujaoude, Methods and Apparatus for Directory Enabled Network Services ,(2004)
Ginger Chien, Dan Druta, Melanie Sater, Systems and methods for real-time service assurance ,(2008)
Hirobumi Miwa, Ichio Ichikawa, Koutarou Hori, Tadashi Taninaga, System for construction machine maintenance based on predicted service life ,(2006)
Gunther Rothermel, Dirk Wodtke, System supported optimization of event resolution ,(2004)
Hossein Eslambolchi, Roger Aboujaoude, Saeid Shariati, Robert Sloan, Method and system for unifying and sharing of business systems ,(2004)
John Nicholas Jitkoff, Kan Liu, Contextual history of computing objects ,(2011)
Susan T. Dumais, Jaime Teevan, Ryen W. White, Domain expertise determination ,(2012)
Mirka Kans, An approach for determining the requirements of computerised maintenance management systems Computers in Industry. ,vol. 59, pp. 32- 40 ,(2008) , 10.1016/J.COMPIND.2007.06.003
Alexandre Muller, Adolfo Crespo Marquez, Benoît Iung, None, On the concept of e-maintenance: Review and current research Reliability Engineering & System Safety. ,vol. 93, pp. 1165- 1187 ,(2008) , 10.1016/J.RESS.2007.08.006