An agent-based CRM model for multiple projects management

摘要: Project management of a single project such as product design usually focuses on issues organization management, strategy analysis, schedule and cost control, performance evaluation. In addition to above issues, customer satisfaction is another important factor increasingly received attention in terms success for studio. This situation becomes more complicated when multiple projects are executed concurrently. A relationship (CRM) model provides approaches clarifying accomplishing customer's need the following service plans. The aim this paper emphasizes systematically construction CRM studio based agent technology. particular, subject outsourcing uncertainty information due poor interaction discussed. interactive proposed an approach improving well utilizing technology develop knowledge structure. An agent-based examined represent interaction.