Bringing together BPM and Social Software

摘要: Abstract Traditional BPM approaches are well understood for hierarchical organizations that cope with highly repetitive and well-defined processes. Unfortunately, they do not work the most prevalent types of processes exclude employees from participation. Especially collaborative ad-hoc in a team-based organization covered by methods. Social software is widely accepted promising approach to support participation but lacks mechanisms controlling The paper presents novel using roles. Based on systematic literature review, this contributes solution-architecture collaboration patterns expressed through role models. This helps overcoming model-reality-divide lost innovation business process modeling area. Furthermore, role-model based can be used monitor control Keywords BPM, virtual communities, social software, processes, knowledge intensive conceptual modeling.