Exploiting Business Process Knowledge for Process Improvement

摘要: Processes are omnipresent in humans’ everyday activities: withdrawals from an ATM, loan requests a bank, renewals of driver’s licenses, purchases goods online retail systems. In particular, the business domain has strongly embraced processes as instrument to help organization operations, leading so-called processes. A process is set logically-related tasks performed achieve defined outcome. Business have big impact on achievement goals and they widely acknowledged one more important assets any next organization’s customer basis and, recently, data. Thus, there high interest keeping performing at their best improving those that do not perform well. Nowadays, supported by wide range enabling technologies, including Web services engines, which enable (partial)automation Information systems supporting execution typically store wealth knowledge includes models, progression information The availability such gives unprecedented opportunities get insight into processes, leads question how exploit this for facilitating improvement processes. In order answer question, we propose two different but complementary perspectives. first one, take perspective leverage data generated analyze understand actual behavior executed second design extract model patterns existing models reuse final goal thesis facilitate exploiting only gaining understanding also reusing resulting thereof. We successfully applied our approaches context service-based assisted dataflow-based mashup development. former, validated approach through end-user study usability understandability tools, while latter evaluations were experiments run dataset tool Yahoo! Pipes.