作者: Kevin Kampschroer , Judith H. Heerwagen
DOI: 10.1080/09613210500161976
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摘要: The US General Services Administration initiated a new programme that aims to understand better the linkages between workplace and organizational effectiveness. This was motivated by desire bring federal into alignment with technological, demographic shifts characterize work today. process methodologies in pilot projects are used develop more effectively supports client organization's business goals needs than current workspaces. research approach studies these sites pre- post-occupancy identify extent which desired outcomes have been achieved. uses Balanced Scorecard as framework for developing goals, hypotheses metrics each project.