System and method for intelligent troubleshooting of in-service customer experience issues in communication networks

摘要: The present disclosure relates to methods and systems for improving customer experience through real time troubleshooting in relation management. In one embodiment, a proactive management method is disclosed, comprising: obtaining performance-indicating alert (PA); identifying relevant alerts from the database absence of possible fault condition PA; determining problem PA identified alerts; raising trace trigger gathering data; specific cause, based on gathered data PM/FM, CDR, OSS systems; appropriate recommendation resolution determined condition; updating user interface dashboard using determination root cause problem; new knowledge into base with problem-context, resolution, adjustments alerts, thresholds rules.