Public opinion and the national health service: Patterns and perspectives in consumer satisfaction

摘要: This paper examines the nature of public opinion concerning National Health Service. Data from two series national surveys covering period 1983–92 are used to analyse trends in opinion. OPCS data for 1991–2 examined more detail investigate determinants satisfaction with health services. A range demographic, socio-economic and status characteristics, as well media coverage health-related issues, found be significantly related expressions NHS, addition recent experience using The complexity formation expression is acknowledged. In particular, importance taking note methodological implications political context associated emphasised.