作者: Charles M. Savage
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摘要: Preface by Tom Peters to Revised Edition (Original) PART 1: Customer Empowerment: Reinventing our Enterprises in Six Months January: bosses or customers? February: routines capabilities March: individuals teams? April: being seen seeing: May: power energy? June: reflection on reinvention? 2: Dynamic Teaming, Virtual Enterprising and Knowledge Networking Introduction: past future Five generations of computers management Computerizing enterprises Steep hierarchies: burden Elegantly simple Leading knowledge networking Lean, agile, robust spirited enterprising Afterword: Daniel Burris Chapter Notes References Index.