Changing Role of Users—Innovating Responsibly in Digital Health

摘要: Despite the recognition of importance stakeholder inclusion into decisions about new solutions offered to society, responsible innovation (RI) has stalled at point articulating a process governance with strongly normative loading, without clear practical guidelines toward implementation practices. The principles RI direct us involve user early in process. However, it lacks direction how users and stakeholders this In article, we try understand empower become part though empirical cases. Based on 11 cases firms innovating digital health welfare services, look firm practices for integration their process, as well user’s behavior is changing due trends such availability information digitalization services. We explore question through lenses emerging field healthcare. Our findings indicate that are not homogenous group—rather, willingness engage innovative processes distributed across spectrum, ranging from informed involved and, extreme, user. Further, identified signs all our cases—albeit different degrees. most common group users, firms’ varying sharing reciprocal focus groups, testing or collecting more formative feedbacks users. Although design space perceived important beneficial matching market demands, also time-consuming costly conclude debating some policy impacts, pointing fact resource-consuming especially small instruments have be place order secure true article sheds light practices, suggest avenues future research identify precisely whom include, when include what stage