Client customizable interactive voice response system
作者： Kevin Chan , Melanie L. Smith , Neil Hepworth
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摘要: An Interactive Voice Response unit (IVR) is provided that includes a menu structure comprising plurality of menus, each options are selectable by user, wherein the menus and menu's respective define potential navigation paths for user through processor operable to receive, from request change structure; effect requested associate changed with requesting user.
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