Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector
作者： Sönke Duckwitz , Andreas Petz , Christina Schmalz
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摘要: Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated manufacturing. In this paper literature based empirically confirmed approach to comprehensive description provided. Existing models are evaluated according evaluation scheme results 32 semi-structured interviews with experts from two German companies presented. The will lay foundation for development novel model.
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