Performance dashboard monitoring for the knowledge management system

摘要: Embodiments of the present invention provide a method, system, computer program product, or combination foregoing for creating knowledge management system including performance dashboard monitoring that is standardized and centralized across channels sub-channels in an organization. The used to track, measure, resolve incidents occur throughout channels, sub-channels, systems, applications receives information related two more incidents, where each incident associated with one business channel, sub-channel, application. stores on memory device. tracks status at least between occurrence resolution incident. displays user interface application, individual level.