Evaluating a domain-specialist-oriented knowledge management system

摘要: We discuss the evaluation of software tools whose purpose is to assist humans perform complex creative tasks. call these task assistants (CTAs) and use as a case study CODE4, CTA designed allow domain specialists manage their own knowledge base. present an integrated process involving usability, attractiveness feature contribution, latter two being focus. To illustrate evaluation, we assess whether CODE4 has met its objective having users not trained in logical formalisms choose tool represent manipulate computer. By studying by intended users, conclude that it this objective. contribution what aspects have fact led success. do this, tasks are performed features both representation user interface exercised. find for manipulating inheritance hierarchy naming concepts considered most valuable. Our overall conclusion those developing or researching CTAs would benefit from using three types order make effective decisions about evolution products.