Method and apparatus for efficient problem resolution via incrementally constructed causality model based on history data

作者: Debanjan Saha , Sambit Sahu , Hani T. Jamjoom , Shu Tao

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摘要: A system for problem resolution in network and systems management includes a database of trouble ticket data including information fields checked components affected components, an automated model builder that processes the to construct causality represent between identified component data, analysis receives indicative event determines cause using model.