Paper Practices in Institutional Talk: How Financial Advisors Impress their Clients

摘要: Paper is a persistent element of financial advisory encounters, despite the increasing digitisation industry. We seek to understand reasons behind resilience paper-based encounters and advisors’ resistance change by understanding paper’s roles in encounters. While applying multimodal analysis set field experimental data, we point range prevalent practices that rely on use paper documents hand-written notes. focus choreography how this intersects with participants’ institutional identities goals. Specifically, show paper-oriented actions convey positive impression about advisor bank client, i.e. they engage seemingly mundane impress their clients. far more than medium for saving presenting information: it an interaction resource, semiotic resource resource; all these aspects come into play during encounter. The manuscript concludes suggestions design technologies may potentially replace assesses likelihood light results.