As relações entre a percepção de que um banco de varejo é ambientalmente responsável, a satisfação, a confiança, a lealdade e a rentabilidade de seus clientes pessoas físicas
作者： Patrick Michel Finazzi Santos
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摘要: Dissertacao (mestrado)—Universidade de Brasilia, Programa Pos-Graduacao em Administracao, 2012.
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