Real-Time Collaboration Center
作者： Michael S. Wengrovitz , Mark A. Kelley
DOI:
关键词:
摘要: A real-time collaboration center and method for using the same are described herein which enables a caller (end-user) to have session with call agent. In one embodiment, is able create new where routed in they might be joined by an automated agent could provide product information and/or gather to/from while wait live When appropriate skill set becomes available, then he/she receives invitation join two parties can interact voice, instant messaging, application/desktop sharing, other media.
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