作者: H. Aust , L.H.J. Eberhart , G. Kalmus , M. Zoremba , D. Rüsch
DOI: 10.1007/S00101-010-1828-1
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摘要: Background Due to a variety of reasons (e.g. increase in outpatient surgery and legal restrictions related working hours) it has become increasingly more difficult have the pre-anesthesia visit anesthesia carried out by same anesthetist. In light these organizational changes as well increasing economical pressure common practice implement assessment clinics. It is unclear, however, if anesthetic patient care respect needs. Methods By means survey using willingness pay method, relative significance five quality aspects (location visit, waiting time, patient-physician relationship, use multimedia ambience) were studied. Participation during 12-month study period was on voluntary basis. Results Of 1,058 questionnaires, 1,014 eligible for analysis. A performed anesthetist who would deliver most important aspect almost two thirds (624 1,014) patients with average than one third money available spent this item. Waiting time second factor about rating item relevant approximately quarter total it. Location ambience considered least important. The order preferences regardless age gender subjects. However, there trend gender-specific differences concerning amount items. For instance, age, relationship location Conclusions These results suggest that integration clinic not favorable from patients' point view because getting know will paramount importance patients. cases where pre-anesthetic indispensable, other measures build up confidence compensating lack personal should be developed. respect, promotion corporate identity whole department may beneficial. Furthermore, keeping short possible high priority rated factor.