Quality Management for Organizational Excellence: Introduction to Total Quality

摘要: Part I: Philosophy and Concepts 1. The Total Quality Approach to Management: Achieving Organizational Excellence 2. Global Competitiveness 3. Strategic Planning Execution for Competitive Advantage 4. Management, Ethics, Corporate Social Responsibility 5. Partnering Alliances 6. Culture: Changing Hearts, Minds, Attitudes 7. Customer Satisfaction, Retention, Loyalty 8. Employee Empowerment 9. Leadership Change 10. Team Building Teamwork 11. Effective Communication 12. Education Training 13. Overcoming Politics, Negativity, Conflict in the Workplace 14. ISO 9000 Quality: Relationship. 9000: International Standard Management Systems II: Tools Techniques. 15. Overview of 16. Problem Solving Decision Making 17. Function Deployment 18. Optimizing Controlling Processes Through Statistical Process Control 19. Continual Improvement Methods With Six Sigma, Lean, Lean Sigma 20. Benchmarking 21. Just-in-Time Manufacturing 22. Implementing Index