Asking Effective Questions: An Important Leadership Role to Support Quality Improvement

摘要: Article-at-a-Glance Background Appropriate questions reinforce the organization’s common direction and help guide quality improvement (QI) efforts. Leaders must resist urge to tell others what do how it. Questions may be threatening some leaders because they feel need have all answers. carefully chosen so team members are encouraged bring forward problems their ideas for improvement. Methods This questioning technique is meant provide focus without telling teams or do. Even if wish guidance, this can done by asking investigate one more additional options, rather than choosing options team. Example To illustrate effective that support QI teams, authors formed sample around process used Hospital Corporation of America (Nashville, Tenn): FOCUS-PDCA ® (See Table 3, p 460). Sample given each step leaders, managers, throughout understand approach results individuals working on daily jobs. Conclusion The helps efforts aid in reflecting its work consistent with vision, mission, values. Using techniques challenges paradigm answers promotes employee empowerment.