The quality of health care and patient satisfaction

摘要: Purpose – To examine the major factors affecting patients' perception of cumulative satisfaction and to address question whether patients in Egypt Jordan evaluate quality health care similarly or differently.Design/methodology/approach A conceptual model including behavioural dimensions patient‐physician relationships patient has been developed. As empirical research setting, this study concerns three hospitals Jordan. The survey instrument a questionnaire form was designed achieve objectives. total 48 items (attributes) newly developed five were identified be most relevant. 224 complete usable questionnaires received from in‐patients.Findings Hospital C above‐average dimensional qualities are satisfied accordance with all services. Hospitals B have under‐average as majority not sa...