A Holistic Approach to Measuring User Engagement

摘要: This chapter provides an overview of methodological approaches and current work in the evaluation user engagement (UE). Using a series propositions about nature engagement, I review selection recent research that utilizes varied to study UE various human-computer interaction settings. The reviewed literature are used propose framework guide decision making reflection regarding how will be evaluated given context. concludes with reflections on broader issues related researchers’ stances influence UE. Overall, argues should measured using thoughtful mix qualitative quantitative methods, considering particulars use context, balancing established emerging subjective objective metrics.