System and method for facilitating call routing using speech recognition

摘要: A computer-implemented method is described for optimizing prompts a speech-enabled application. The application operable to receive communications from number of users and communicate one or more each user illicit response the that indicates purpose user's communication. includes determining prompt alternatives (each including prompts) evaluate an evaluation period alternative. also automatically presenting alternative during associated recording results responses Furthermore, analyzing recorded based on performance criteria implementing analysis results.