Handbook of Metrics for Research in Operations Management: Multi-item Measurement Scales and Objective Items

摘要: Preface Chapter 1: Introduction The Purpose of the Book Coverage and Scope Caveats Cautions Organization Selected Bibliography Methods for Scale Development 2: Classification Scales 3: Objective Measures Operations Industry Week Best Plants Study Global Manufacturing Research Group High Performance Vision in Survey Retail Banking Futures Appendix 3-1 to 3-5: Instruments/Selected Items 4: List Summaries (alphabetic by first author) Authors A-B C-D E-G H-J K-M N-R S-T V-Z Appendices: A1: A2: Index Names A3: papers summarized