Customer knowledge management antecedent factors: A systematic literature review
作者： Arash Khosravi , Ab Razak Che Hussin
DOI: 10.1002/KPM.1557
关键词:
摘要:
sci-hub.se 参考文章(70)
Heather A. Smith, James D. McKeen, Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers Communications of The Ais. ,vol. 16, pp. 36- ,(2005) , 10.17705/1CAIS.01636
Apostolos Skotis, Ioannis Katsanakis, Aristomenis Macris, Michael Sfakianakis, Creating Knowledge within a C-Business Context: A Customer Knowledge Management View conference on e business e services and e society. pp. 264- 277 ,(2013) , 10.1007/978-3-642-37437-1_22
Mohammadreza Najaftorkaman, Amir Hossein Ghapanchi, Arash Khosravi, Maizatul Akmar Binti Ismail, A TAXONOMY OF KNOWLEDGE MANAGEMENT OUTCOMES FOR SMES pacific asia conference on information systems. pp. 162- ,(2014)
Seyedali Vaezitehrani, Customer Knowledge Management in Global Software Projects Chalmers University of Technology. ,(2013)
Anne-Maria Aho, Lorna Uden, Customer Knowledge in Value Creation for Software Engineering Process KMO. pp. 141- 152 ,(2013) , 10.1007/978-3-642-30867-3_13
Paul Kruse, External Knowledge In Organisational Innovation - Toward An Integration Concept european conference on information systems. pp. 54- ,(2013)
José Luis Ferreras-Méndez, Sue Newell, Anabel Fernández-Mesa, Joaquín Alegre, Depth and breadth of external knowledge search and performance: The mediating role of absorptive capacity Industrial Marketing Management. ,vol. 47, pp. 86- 97 ,(2015) , 10.1016/J.INDMARMAN.2015.02.038
Pradeep Durgam, Ankur Sinha, Positive disruptions caused by SCRM activities in the SECI process of knowledge creation: Insights from four case studies bled econference. pp. 30- ,(2014)
Stavros Sindakis, Audrey Depeige, Eleni Anoyrkati, Customer-centered knowledge management: challenges and implications for knowledge-based innovation in the public transport sector Journal of Knowledge Management. ,vol. 19, pp. 559- 578 ,(2015) , 10.1108/JKM-02-2015-0046
Liu Xuelian, Nopasit Chakpitak, Pitipong Yodmongkol, A Novel Two-Dimension’ Customer Knowledge Analysis Model Asian Social Science. ,vol. 11, pp. 257- ,(2015) , 10.5539/ASS.V11N16P257