The significance of patients' perceptions of physician conduct: a study of patient satisfaction in a family practice center

摘要: The provision of high quality medical care and the insurance patient satisfaction depend in part upon ability willingness physicians to establish rapport with their patients develop effective physician-patient communication. In this study, patients' overall physicians' was assessed relation perceptions (1) proficiency at communicating listening details illness treatment, (2) capability providing affective care, (3) technical competence. Perceptions physician behaviors were measured by a questionnaire administered 329 54 residents family practice center. relationship between examined both for entire sample among groups differing demographic characteristics. Results indicate an important link socioemotional aspects reported care. Noticeable differences found exist importance that different characteristics placed on various conduct.