Implementing shared service center in telecom environment as more efficient and more cost effective business model

摘要: Seeking for more efficient and more cost effective business model is a constant issue for managers in IT industry, especially in companies like big telecom providers that are incumbents. This paper is dealing with one of those new business models, implementation of Technology Shared Service Center in one of the biggest telecom providers in Europe. To have such an approach, and even more to have it within several national companies, is a huge organizational change. Advancing telecom technology is an additional motivation for …