System Response Time and User Satisfaction: An Experimental Study of Browser-based Applications

摘要: With rapid advances in hardware speed and data communication bandwidth, one might not expect to have deal with issues such as response time system performance. But these remain a very real concern today. Lengthy times may cause lower satisfaction poor productivity among users. Lowered user lead discontinued use of an application, especially discretionary applications those found on the Internet. The intent this experimental research is (1) substantiate that slow leads dissatisfaction; (2) assess point at which users become dissatisfied time; (3) determine threshold dissatisfaction (4) if experience influences tolerance. results showed indeed does decrease increases. However, instant was perceived making easier or learn. It also for applications, there appears be level intolerance 12-second range. Background Introduction As systems more powerful, their complex functionality richer information. While recognized component some application usability human factors studies (Goodwin, 1987; Nielsen, 1994; Shneiderman, 1991; 1998) today face similar faced decade ago. web developers due lengthy downloads graphic intensive material, they are redesigning sites minimize overhead. This will acceptable long-term solution accommodating electronic commerce. network pockets high-speed access adequate but overall unavailable many been designed handle traffic volume