Is There an "Information Technology Outsourcing Paradox"?

摘要: This paper examines an apparent paradox: given the increasing adoption of outsourced IT service delivery, why has academic literature been unable to confirm widespread satisfaction with strategy? Instead it come be seen as almost axiomatic that outsourcing must perceived beneficial by purchaser firms – after all, would organizations engage in this practice if did not produce corporate benefits? Yet there is a growing body evidence collected both consultants and researchers significant numbers arrangements are quite unsatisfactory (e.g., Aubert, Patry, & Rivard 1999; Bernard 2005; Gartner 2002; Ozanne 2000; Rouse Corbitt 2003b). Trade claims range benefits have fuelled worldwide outsourcing. Certainly, potential for number addition to, sometimes instead of, cost savings . These include enhanced business flexibility: access skills; or new better technologies; increased capacity concentrate on core business; managerial control; financial restructuring (such converting capital operating expenses (Lacity Willcocks 2001). But chapter which such based unpacked, will shown while some cases substantial accrue from outsourcing, strategy can also lead negative outcomes. The most common these failure deliver were primary reason engaging activity first place. Because disruption expense caused when entered into, fundamental means funds management attention diverted other more fruitful strategies, often considerable periods. continued growth whose theoretical largely confirmed puzzling, labelled “IT paradox.” paradox “disconnect” between level community empirical about how decision makers engaged actually evaluated outsourcing’s