The comparison of methods for measuring quality of hospital services by using neural networks: A case study in Iran (2012)
作者： Sepideh Jahandideh , Saeed Asefzadeh , Mina Jahandideh , Ebrahim Barzegari Asadabadi , Ali Jafari
DOI: 10.1179/2047971912Y.0000000024
关键词:
摘要: AbstractEffective measurement and analysis of service quality are a critical first phase in improvement. Patients' expectations perceptions hospitals play an important role their loyalty to the organization buying services future for next time. The will not improve unless needs is specified. Models based on patients have special place that used different ranges services. This study discusses development neural network models this purpose. A valid model initially developed. Customer data from SERVQUAL survey at Qazvin University Medical Sciences' provide basis development. Different definitions modeled using approach. We compared these by networks as powerful tool non-linear processing. perception-minus-expectatio...
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