Human Trust in Artificial Intelligence: Review of Empirical Research

作者: Ella Glikson , Anita Williams Woolley

DOI: 10.5465/ANNALS.2018.0057

关键词:

摘要: Artificial intelligence (AI) characterizes a new generation of technologies capable of interacting with the environment and aiming to simulate human intelligence. The success of integrating AI into organizations critically depends on workers' trust in AI technology. This review explains how AI differs from other technologies and presents the existing empirical research on the determinants of human “trust” in AI, conducted in multiple disciplines over the last 20 years. Based on the reviewed literature, we identify the form of AI representation …

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