Social Network Effects on Performance and Layoffs: Evidence from the Adoption of a Social Networking Tool

摘要: By studying the changes in employees’ networks before and after introduction of a social networking tool, I find that structurally diverse network (rich structural holes) can generate two types information benefits are theorized to improve work performance: diversity communication. Analyzing their effects on outcomes: billable revenue layoffs, is more correlated with generating than However, opposite true for layoffs. Friendship, as approximated by communications, retention diversity. Field interviews suggest friends serve advocates critical situations, ensuring favorable distributed decision makers. This, turn, suggests having drive both performance job security, but there trade-off between either mobilizing friendship or gathering information.