Multi-tasking, web-based call center
作者： Robert Barron Price
DOI:
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摘要: A system for a web-based call center (18) to provide assistance multiple simultaneous customers (10). The includes at least one external communication pathway through which customer can submit request the enterprise contact (20). (20) pool of agents (28) that information in response requests submitted by also software engine routes and schedules available via internal pathways. Agents view data on user interface. aid providing multitask (10) time. respond using web telephone
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