System and method for providing interactive troubleshooting
作者： Ravi S. Guduru , Syam S. Suri , Mukesh Kumar
DOI:
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摘要: An approach provides interactive troubleshooting. A robotic chat application receives a service inquiry over session from chat-enabled device, wherein the is associated with provider network. troubleshooting engine collects information user of device regarding inquiry. The retrieves flow definition and an query corresponding to based upon collected information. generates command, on query, for resolving
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