A Study of Service Center Records Using Data Mining

作者: Rakesh Menon , Christopher K. Leong , Han Tong Loh , Wee Leong Koh

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参考文章(2)
Pang-Ning Tan, Hannah Blau, Steve Harp, Robert Goldman, Textual data mining of service center call records knowledge discovery and data mining. pp. 417- 423 ,(2000) , 10.1145/347090.347177
Gregory Piatetsky-Shapiro, William J. Frawley, Christopher J. Matheus, Knowledge DIscovery in Databases:An Overview Knowledge Discovery in Databases. pp. 1- 30 ,(1991)