Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector

作者: Martina G. Gallarza , Francisco Arteaga , Giacomo Del Chiappa , Irene Gil-Saura

DOI: 10.1016/J.IJHM.2015.03.007

关键词:

摘要: … and intrinsic values experienced in a hospitality … of value dimensions on the value–satisfaction–loyalty chain) show both the methodological and the conceptual interest that the value …

参考文章(81)
Barry J. Babin, Kuemlim Kim, International Students' Travel Behavior: A Model of the Travel-Related Consumer/Dissatisfaction Process Journal of Travel & Tourism Marketing. ,vol. 10, pp. 93- 106 ,(2001) , 10.1300/J073V10N01_06
Anders Hauge Wien, Svein Ottar Olsen, Evaluation context's role in driving positive word‐of‐mouth intentions Journal of Consumer Behaviour. ,vol. 11, pp. 504- 513 ,(2012) , 10.1002/CB.1402
Charla Mathwick, Naresh K Malhotra, Edward Rigdon, The effect of dynamic retail experiences on experiential perceptions of value: an Internet and catalog comparison Journal of Retailing. ,vol. 78, pp. 51- 60 ,(2002) , 10.1016/S0022-4359(01)00066-5
Charla Mathwick, Naresh Malhotra, Edward Rigdon, Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing. ,vol. 77, pp. 39- 56 ,(2001) , 10.1016/S0022-4359(00)00045-2
James F. Petrick, Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service Journal of Leisure Research. ,vol. 34, pp. 119- 134 ,(2002) , 10.1080/00222216.2002.11949965
Sara Leroi-Werelds, Sandra Streukens, Michael K. Brady, Gilbert Swinnen, Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study Journal of the Academy of Marketing Science. ,vol. 42, pp. 430- 451 ,(2014) , 10.1007/S11747-013-0363-4
Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said, None, The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction: Tourism and Hospitality Research. ,vol. 8, pp. 309- 323 ,(2008) , 10.1057/THR.2008.35
Ting Chi, Peter P.D. Kilduff, Understanding consumer perceived value of casual sportswear: An empirical study Journal of Retailing and Consumer Services. ,vol. 18, pp. 422- 429 ,(2011) , 10.1016/J.JRETCONSER.2011.06.004
Roderick J. Brodie, James R.M. Whittome, Gregory J. Brush, Investigating the service brand: A customer value perspective Journal of Business Research. ,vol. 62, pp. 345- 355 ,(2009) , 10.1016/J.JBUSRES.2008.06.008