Emergency communication within controlled-environment facilities

摘要: Systems and methods for providing emergency communications within controlled-environment facilities are disclosed. In some embodiments, a method may include communication platform. The platform be configured to, in first mode of operation, enable between devices (e.g., telephones, etc.) operated by residents inmates, controlled environment facility jail, prison, non-residents the facility. also switching from operation to an operation. device resident second response personnel hostage negotiator, counselor, police officer, etc.).